Introducing the Eleos AI Voice Agent

Meet the Eleos AI Voice Agent

Introducing the Eleos AI voice agent—your always-on assistant for instant answers and faster resolutions, ready to relay accurate information directly from Eleos policy documents as soon as you need it.

With the Eleos AI voice agent, customers can now:

• Get answers to everyday insurance questions in seconds
• Update policy coverage with ease
• Cancel existing policies, hassle-free
• Check claim information instantly
• Share feedback in real time, helping us make Eleos even better

Our voice agent can even reach out to prospective customers with timely outbound calls—making the insurance journey smoother at every step.

Human Support Remains at the Heart of What We Do

While we're thrilled about the capabilities of AI, we want to be clear: this technology doesn't replace our human customer service team. 

We know that some conversations simply require a personal touch, and customers who prefer to speak with a real person can still reach us by phone, email, or even WhatsApp. 

Our goal is to offer choice and flexibility—ensuring every customer can access support in the way that works best for them.

Building on Our AI-Driven Customer Experience

This new solution represents the next chapter in our commitment to AI-powered support. 

Earlier this year, we introduced Theea, our intelligent chatbot that steers users through their insurance applications step-by-step—now featuring personalised coverage calculations. 

Through the addition of our AI voice agent, we're extending that support to individuals who may find reading online content or writing emails challenging—making protection truly accessible for everyone.

What This Means for Your Customers

For our partners, this innovation means your customers benefit from:

• Instant answers to policy questions, reducing frustration and drop-off
• Accessible support for diverse audiences, including those who prefer voice interaction
• Enhanced engagement through both inbound and outbound voice capabilities
• Seamless escalation to human representatives when needed

Our always-on digital tools offer accessibility for anyone and everyone—on their schedule, in their preferred language, and with all the reassurance of experienced human help.

Experience Seamless Service with Eleos

Craving a smoother insurance journey? See how Eleos is setting a new standard for insurance through consistent customer-centric innovation.

Read more about our recent product developments or chat with Theea today.